A quick thought for those in client facing positions

I saw this phrase on Facebook today and I thought to myself ‘oh yes. To infinity.’

I think any of us who are in client facing roles have experienced this – that thing where we spend most of the conversation formulating our reply to the person we’re speaking to. So much so that we forget to actually¬†listen to them.

Which in turn prevents us from understanding what their actual problem is …



Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll to Top