A quick thought for those in client facing positions

I saw this phrase on Facebook today and I thought to myself ‘oh yes. To infinity.’

I think any of us who are in client facing roles have experienced this – that thing where we spend most of the conversation formulating our reply to the person we’re speaking to. So much so that we forget to actually listen to them.

Which in turn prevents us from understanding what their actual problem is …

Communication

 

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