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WORDPRESS SECURITY, MAINTENANCE AND SUPPORT SERVICE

You guys have been asking us to create monthly maintenance packages for your Wordpress sites for a while and finally, we’ve gotten round to it. The packages below are available to Swish Design clients only (ie they’re not being publicly advertised) and are designed to take the stress out of wondering whether your site is fully secure, safe from hackers, properly backed up and working as optimally as it can be. The packages below also cover off a certain number of simple/30 min jobs each month to give you the ability to get little fixes made to your site without having to stress about costs.

We’ll be offering limited numbers of these packages initially to ensure we’re able to service them at the highest level possible and, given the number of people who’ve been asking us for them, it’s probably a good idea to get in quickly :)

STANDARD

$149/month

+ GST
  • MONTHLY Wordpress theme updates
  • MONTHLY Wordpress core software updates
  • MONTHLY offsite backup
  • MONTHLY security scan
  • 3 x 30 minute website jobs per month (Valued at $237. If you require additional 30 min jobs above the 2 included the charge will be $49 per job instead of the standard $79)

PREMIUM

$199/month

+ GST
  • All the features of the Standard Package, plus:
  • WEEKLY database optimisation
  • CLOUDFLARE PRO account (normally $(US)20/month)
  • SSL CERTIFICATE (valued at $200/year, and includes set up for your site to make all pages SSL ready)
  • SECURITY HARDENING ($360 value - secures site against hacking) + monthly maintenance of security score
  • ULTRA SPEED BOOST ($360 value - huge speed enhancements through various modifications to your code)
  • 5 x 30 minute website jobs per month (Valued at $395. If you require additional 30 min jobs above the 5 included the charge will be $49 per job instead of the standard $79)

ULTIMATE

$599/month

+ GST
  • All the features of the Premium Package, plus:
  • WEEKLY security scan
  • DAILY database optimisation
  • MONTHLY site performance report
  • MONTHLY SEO & analytics report
  • MONTHLY restore of backup to remote location (to fully test that backup functionality)
  • PLUS Access to private forum to ask the entire Swish team unlimited questions about ANYTHING they have knowledge about: design, marketing, writing, social media, running a small business, hosting, plugins, blogging ... you get the picture :)
  • PLUS UNLIMITED 30 MINUTE WEBSITE JOBS PER MONTH
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FREQUENTLY ASKED QUESTIONS

WHAT\'S CLASSIFIED AS A 30 MINUTE JOB?

Things like: why is that plugin I installed not working | can you help me configure a plugin | creation/insertion of a side bar image | insertion of code into side bar or header or footer | update of page content | creation of page tables | insertion of blog post | creation of gallery | updating header images | basic seo of single page or blog post | identify theme/plugin conflicts | general how to/advice questions

HOW DO I KNOW THE DIFFERENCE BETWEEN A HOSTING SUPPORT QUESTION AND A 30 MINUTE JOB?

As a rule, if your site is broken/not working or there is a problem with your email, that’s a hosting support question. All other things are a 30 minute job. But if in doubt, lodge a support ticket and we’ll let you know which it is.

DO THE 30 MINUTE JOBS ACCUMULATE?

No, if you sign up for the Standard Package and only use one of your three included jobs for the month, they don’t carryover to the next month. It resets to three again at the start of the next month.

IS THERE A MINIMUM PERIOD I HAVE TO SIGN UP FOR?

Yes three months.

ARE THESE PACKAGES PAID FOR IN ADVANCE OR IN ARREARS?

In advance.

WHAT KIND OF RESPONSE TIME CAN I EXPECT ON MY 30 MINUTE JOBS?

A response within 12 hours (usually quicker) ... and execution of the job as fast as humanly possible after that initial response.