You guys have been asking us to create monthly maintenance packages for your Wordpress sites for a while and finally, we’ve gotten round to it. The packages below are available to Swish Design clients only (ie they’re not being publicly advertised) and are designed to take the stress out of wondering whether your site is fully secure, safe from hackers, properly backed up and working as optimally as it can be. The packages below also cover off a certain number of simple/30 min jobs each month to give you the ability to get little fixes made to your site without having to stress about costs.
We’ll be offering limited numbers of these packages initially to ensure we’re able to service them at the highest level possible and, given the number of people who’ve been asking us for them, it’s probably a good idea to get in quickly :)
Things like: why is that plugin I installed not working | can you help me configure a plugin | creation/insertion of a side bar image | insertion of code into side bar or header or footer | update of page content | creation of page tables | insertion of blog post | creation of gallery | updating header images | basic seo of single page or blog post | identify theme/plugin conflicts | general how to/advice questions
As a rule, if your site is broken/not working or there is a problem with your email, that’s a hosting support question. All other things are a 30 minute job. But if in doubt, lodge a support ticket and we’ll let you know which it is.
No, if you sign up for the Standard Package and only use one of your three included jobs for the month, they don’t carryover to the next month. It resets to three again at the start of the next month.
Yes three months.
A response within 12 hours (usually quicker) ... and execution of the job as fast as humanly possible after that initial response.