Throughout the below, “You”, “Your” and “Yourself” are in reference to “You, the client”.
VARIATIONS TO THE QUOTED PRICE
Swish Design provides project estimates based on the information provided to us at the time of quoting. If the quoted job evolves outside the scope of that which was quoted, further charges will apply.
Quotes are valid for 30 days from date of quote
WORK WITHOUT A QUOTE
If you request Swish Design to engage (by making contact to Swish Design by any means – ie. phone, email, fax etc.) in work without first requesting a quote, then we will not be aware of your expectations regarding the cost of the design job. If you have expectations or budgetary restrictions, you MUST request a quote first for the job request, or for any subsequent changes to the job (requested by you) after Swish Design has provided a quote. Swish Design charges in 15 min increments for design at a rate of $120/hour + GST. Any jobs 30 minutes or less, will be charged at our ‘minimum charge’ rate of $79 + GST.
Once a job has commenced, all support time that Swish Design provides to the client by any means (ie. phone, email or other) will get attributed to that job number, and is therefore charged out at our hourly rate of $120/hour + GST. The client may request for a current running time on an open job by emailing Swish Design, and a database output of times for that job number will be provided. Any jobs 30 minutes or less, will be charged at our ‘minimum charge’ rate of $79 + GST.
Unless arranged otherwise, the payment terms for Swish Design work is:
If the above payment terms cannot be met, please let us know prior to engaging our services so alternative terms can be arranged if appropriate.
NEW CLIENT PAYMENT TERMS
For all first time customers, we require full payment upfront only on the first job which Swish Design is engaged for. This quoted amount needs to be received by Swish Design prior to job commencement. The minimum charge for this first job is $360 +GST. These conditions only apply for the first time you engage Swish Design. After the first job is completed the ‘Existing Client Payment Terms’ apply. Swish Design reserves the right to request payment in full for any portion of any job prior to commencement or final delivery
EXISTING CLIENT PAYMENT TERMS
The minimum charge for all existing clients is $79 +GST on any job. All logo and website jobs require 50% payment up front prior to commencement and 50% before final delivery. Any job with a combined print and design value quoted as over $2000 will be invoiced at 50% before commencement of the job. Any print orders over $500 require payment in full to be received by Swish Design before being printed. Swish Design reserves the right to request payment in full for any portion of any job prior to commencement or final delivery
Any graphic design work performed at your request is billed at our standard rate of $120/hr + GST, even if the initial concepts are not carried through to a final output or the job is cancelled. We do not do complimentary conceptual work.
50% of the total estimated fee is payable up front prior to project commencement. If your web design project is cancelled at any time during the development period, this fee is non refundable and you may be liable for costs incurred in excess of this.
Unless otherwise specified in the final client agreement, the remainder of the total estimated fee plus any variations to this fee is payable at two (2) months after project commencement OR before website upload, whichever occurs first.
If a website job is in our system for more than 3 months, extra charges may apply to cover any price rises that have occured since the commencement of the job.
All print jobs must be paid in full before delivery of goods.
We require client approval for all artwork before it is sent to print. Responsibility for any errors or omissions once your approval has been given lies with you. If a print job requires re-printing due to errors or omissions, this will be done at your cost.
We pride ourselves on our ability to deliver projects according to mutually agreed deadlines. These deadlines are of course dependent on the timely provision of all project content, imagery and specifications by yourself. Any delay in provision of these items will result in postponement of the project deadline. On the rare occasion that we are unable to meet a deadline due to internal issues, we will do our best to inform you in advance, rather than when the project deadline is overdue.
All source files remain the Intellectual Property (IP) of Swish Design, and therefore Swish Design reserves all rights to source artwork. In some rare cases (upon negotiation) we will release source files for an agreed upon fee, and in this instance, the source files may only be used once all outstanding invoices have been paid (and received by Swish Design) in full.
We are happy to provide output files on a disk once all invoices have been paid for in full. Please note there is a charge involved for the time taken to collect the required files and copy the files to disk.
The due date for all accounts will be clearly stated on your invoice. If you have an overdue invoice in our system, we may have to prioritise other jobs in the system over yours until the overdue invoice is paid.
Overdue accounts with Swish Design may be passed onto our Debt Collection agency if payment has not been received by the due date.