Lodge WordPress Support Job

WHAT'S CLASSIFIED AS A 30 MINUTE JOB?

Things like: why is that plugin I installed not working | can you help me configure a plugin | creation/insertion of a side bar image | insertion of code into side bar or header or footer | update of page content | creation of page tables | insertion of blog post | creation of gallery | updating header images | basic seo of single page or blog post | identify theme/plugin conflicts | general how to/advice questions

HOW DO I KNOW THE DIFFERENCE BETWEEN A HOSTING SUPPORT QUESTION AND A 30 MINUTE JOB?

As a rule, if your site is broken/not working or there is a problem with your email, that’s a hosting support question. All other things are a 30 minute job. But if in doubt, lodge a support ticket and we’ll let you know which it is.

WHAT KIND OF RESPONSE TIME CAN I EXPECT ON MY 30 MINUTE JOBS?

We will endeavour to process most jobs within 2 business days.

WHAT IS THE BEST WAY TO FILL OUT THE FORM TO GET THE QUICKEST REPLY?

Please see our video here that explains the process (essential for first time users).

    Your name

    Your email address

    What is the web address of the website you need us to work on

    One line summary of your job request

    Please detail what you need done - try to be as specific as possible

    What is your expectation for the outcome?

    Please provide a video of what you're seeing that will allow us to resolve your issue faster:

    Please go to whatismybrowser.com and where it says 'Share your system info with tech support', please press the 'Copy to clipboard' button and paste the link here:

    Please review the above information you have provided, and make sure that you have provided ALL of the details for the job (including any login details that we will require), so that we can action the job for you, without replying back with questions for you. If we have further questions for you, it means that you have not provided all of the required information, and this therefore does not constitute a WordPress Support Job.

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