Lodge WordPress Support Job
WHAT'S CLASSIFIED AS A 30 MINUTE JOB?
Things like: why is that plugin I installed not working | can you help me configure a plugin | creation/insertion of a side bar image | insertion of code into side bar or header or footer | update of page content | creation of page tables | insertion of blog post | creation of gallery | updating header images | basic seo of single page or blog post | identify theme/plugin conflicts | general how to/advice questions
HOW DO I KNOW THE DIFFERENCE BETWEEN A HOSTING SUPPORT QUESTION AND A 30 MINUTE JOB?
As a rule, if your site is broken/not working or there is a problem with your email, that’s a hosting support question. All other things are a 30 minute job. But if in doubt, lodge a support ticket and we’ll let you know which it is.
WHAT KIND OF RESPONSE TIME CAN I EXPECT ON MY 30 MINUTE JOBS?
We will endeavour to process most jobs within 2 business days.
WHAT IS THE BEST WAY TO FILL OUT THE FORM TO GET THE QUICKEST REPLY?
Please see our video here that explains the process (essential for first time users).