Things like: why is that plugin I installed not working | can you help me configure a plugin | creation/insertion of a side bar image | insertion of code into side bar or header or footer | update of page content | creation of page tables | insertion of blog post | creation of gallery | updating header images | basic seo of single page or blog post | identify theme/plugin conflicts | general how to/advice questions
As a rule, if your site is broken/not working or there is a problem with your email, that’s a hosting support question. All other things are a 30 minute job. But if in doubt, lodge a support ticket and we’ll let you know which it is.
A response within 12 hours (usually quicker) ... and execution of the job as fast as humanly possible after that initial response.